- Self-service Bag Drops (SBD) and Common Use Self-Service (CUSS) kiosks implemented for seamless check-in process
- High utilization rates of SBD and CUSS observed, revolutionizing the check-in experience
- Reduced check-in time allows passengers to explore airport amenities and boosts revenue
- Enhanced terminal capacity and reduced operating costs benefit both the airport and passengers
Goa, 10 July 2023: Manohar International Airport, operated by GMR Goa International Airport Ltd. (GGIAL), a subsidiary of GMR Airports Infrastructure Ltd (GIL), proudly announces the successful implementation of cutting-edge check-in facilities that have significantly enhanced the passenger experience. The airport has witnessed an impressive average utilization rate of around 40% for Self-service Bag Drops (SBD) and 47% for Common Use Self Service (CUSS) kiosks, transforming the check-in process. During peak hours, the utilization rates reached a remarkable 50% for SBD and 52% for CUSS, reflecting the enthusiasm of airlines enrolled in the CUSS & SBD platform at Manohar International Airport.
The introduction of SBD services has revolutionized and streamlined the check-in process for both passengers and the airport. With SBD, passengers can now enjoy a seamless drop-off procedure without the hassle of long lines or complicated processes. Additionally, CUSS kiosks have significantly expedited the check-in process, eliminating queues and reducing the reliance on ground staff. By adopting this shared platform, multiple airlines have provided their passengers with a faster and more efficient check-in experience. CUSS kiosks are conveniently located throughout the airport, minimizing congestion and enhancing overall operational efficiency.
These state-of-the-art check-in facilities have addressed the frustrations faced by passengers while waiting in long queues. By reducing check-in time, Manohar International Airport ensures that travelers have more time to explore and enjoy the airport’s outlets and amenities. Furthermore, the adoption of SBD and CUSS has enhanced terminal capacity and reduced operating costs, creating a win-win situation for both the airport and passengers.
Passengers utilizing SBD can complete the check-in process independently, including obtaining boarding passes, printing bag tags, and checking baggage without the need for assistance from airport staff. This self-service approach enhances passenger autonomy and expedites the entire check-in procedure.
Mr. RV Sheshan, CEO of GGIAL, expressed his delight regarding the positive response to the advanced check-in facilities: “We are thrilled to witness the high adoption rate of our self-service check-in facilities at Manohar International Airport. Our commitment to delivering an exceptional passenger experience is reflected in the ease and convenience provided by these state-of-the-art facilities. We will continue to invest in cutting-edge technologies that enhance airport operations while prioritizing passenger satisfaction.”
Manohar International Airport remains dedicated to providing world-class facilities and services that transform the passenger journey. The airport’s partnership with leading airlines and the implementation of self-service solutions reaffirm its position as a hub for innovation and customer-centricity.
About GMR Group
GMR Group is a leading global infrastructure conglomerate with unparalleled expertise in designing, building, and operating airports. It also has a significant presence in sectors like Energy, Transportation, and Urban Infrastructure.
GMR Airports, a subsidiary of GMR Airports Infrastructure Limited (GIL), is the largest private airport operator in Asia and the second-largest in the world with a passenger handling capacity of over 189 million annually. GMR Airports operates several iconic airports, including Delhi Airport and Hyderabad Airport. The company is committed to developing world-class airport cities and providing superior services to passengers.
For further information about GMR Group, please visit http://www.gmrgroup.in/index.html.
