Reduced order-taking time from 15 minutes to less than five minutes
Reduced nurse handovers from 90 minutes to around 20 minutes
April , 2025 — Cloud Next ’25, LAS VEGAS – Manipal Hospitals, one of India’s largest and most trusted healthcare providers, today announced that it is joining forces with Google Cloud to usher in a new era of AI-powered digital healthcare. The partnership will involve the hospital leveraging cutting-edge artificial intelligence, advanced data analytics, and secure cloud infrastructure from Google Cloud to drive operational efficiencies across the patient care value chain.
With support from Deloitte, Manipal Hospitals is using Google Cloud’s state-of-the-art technology to power its ePharmacy platform and AI-driven nurse handoff solution. Manipal Hospitals’ results show that it has successfully reduced ePharmacy order processing time from 15 minutes to under 5 minutes and cut nurse handover durations from 90 minutes to just 20 minutes. This enabled the hospital chain to reduce nurse handoff time by a staggering 78%, unlocking millions of minutes of caregiver productivity every month.
Karthik Rajagopal, Group Chief Operating Officer at Manipal Hospitals, said, “Google Cloud has been instrumental in helping us unlock high levels of scalability, performance, and security that are crucial for our operations. Without the burden of infrastructure management, our teams have been able to dedicate their time and expertise to solving critical business problems.”
Bikram Singh Bedi, Vice President and Country MD, Google Cloud India, said, “At Google Cloud, we’re deeply committed to empowering healthcare providers with secure and scalable AI-powered solutions to support digital healthcare transformation. Our partnership with Manipal Hospitals aims to improve systemic inefficiencies, elevate patient experiences, and enhance healthcare accessibility—ultimately benefiting healthcare practitioners and patients across India.”
